| Tarrant Home Warranty

.) Do I need a home inspection before purchasing a home warranty plan?

A.) No. Tarrant Home Warranty Services will cover pre-existing conditions on systems and/or appliances as long as 30 days have passed since the initial Contract Effective Date.

.) Which Texas communities do you cover?

A.) We cover all of DFW and surrounding counties, and as we continue to grow, will soon cover the whole state of Texas.

.) My home is not in Texas. Do you still offer home warranty services?

A.)At this time, we only service the DFW Metroplex and surrounding counties.

.) Are older appliances that come with the home covered?

A.)Yes, appliances installed and located within the confines of the home’s foundation or garage, that are operable at the time of contract and less than 5 years old, may be covered depending on your plan, and any limitations and exclusions within.

.) When does my coverage begin and end?

A.)Your coverage begins 30 days after your contract is executed, and continues for 12 months following that date.

.) Do I have to pay a service call fee?

A.)Yes. There is a $100 service charge per covered item unless otherwise specified in your Tarrant Home Warranty Services Contract.

.) How do I know if an item is covered?

A.)Depending on which plan you choose–Base Plan or Preferred Plan– the contract lists out specific which appliances and home systems (including parts, components, fixtures, wiring, and connections) are covered. See the full list here.

.) My claim is processed. When can I expect repairs?

A.)Under normal circumstances, Tarrant Home Warranty Services will begin repairs or replacement of covered items within 48 hours of your call.

.) If a repair fails, do I have to pay another service call fee?

A.)No. If a repair performed by Tarrant’s experienced technicians fails within 90 days, the return visit to repair or replace the item is free (subject to maximums set out in the policy).

.) Are cosmetic defects covered?

A.)No. Tarrant Home Warranty Services provides superior protection on cosmetic solely on defects that affect the functioning of the covered item

.) What happens if I have a manufacturer’s warranty?

A.)Tarrant Home Warranty Services is not responsible for repairs for items covered under an existing manufacturer’s, distributor’s, or in-home warranty.

.) Still have questions?

A.)For a complete list of Tarrant Home Warranty Service plans, pricing, and repair procedures please call our efficient and knowledgeable customer service team at 817-554-2106.

When you have a problem, contact our friendly customer service centers immediately. If the issue is covered under your plan, we will schedule an experienced Tarrant technician to verify the claim and collect a service fee.

Tarrant Home Warranty Services understands that your time is valuable. Once the claim is approved, our repairmen will begin work within 48 hours of your call under normal circumstances.

Keep in mind, there may be some limitations, exclusions, and other agreed-upon pricing. So it’s important to have a copy of your plan details on hand.